Shipping & Return Policy
Most frequently asked questions about shipping and return
- About Empty Disposable Carts
YES! We do have both.
All samples of our best-selling disposable carts are in stock and ready to ship from our U.S. and Canada warehouses. For bulk orders, particularly white label custom wholesale orders, the disposable carts will be shipped directly from our factory in China.
We prioritize fast and reliable shipping!
For sample orders, processing and dispatch typically occur within 24 hours from our local warehouses. Delivery takes 2 days or 4-6 days via local UPS, depending on your selected shipping option.
For bulk orders, production time is usually 7-14 days, depending on customization requirements. Shipping takes approximately 10 business days by air or 45 days by sea.
Absolutely! Once your order ships, you’ll receive a tracking number via email, allowing you to monitor the progress of your delivery in real time.
Yes, you can modify or cancel your order within the first 24 hours. After that, processing begins, and changes may not be possible. Contact us as soon as possible to request modifications.
Shipping costs vary based on order size, location, and shipping method. We offer competitive rates and may even provide free shipping on large wholesale orders. Simply send us your Wholesale Inquiry, and we’ll provide a customized shipping quote based on your specific order details.
We offer a no-hassle return policy for defective or damaged products. You can return items within 30 days of delivery. Just contact our support team, and we’ll assist you with the return process.
For safety and hygiene reasons, we cannot accept returns on opened or used disposable carts. However, if the product is damaged or defective upon delivery, we will provide a replacement or refund after reviewing the issue.
If your order arrives damaged or defective, contact us immediately with photos or videos of the issue. We’ll promptly assess the situation and arrange for a replacement or refund.
- About Empty Disposable Carts Packaging
YES! The most popular brands like Whole Melt, Packman, KRT and FRYD etc… of disposable carts packaging are in stock and ready to ship from our U.S. and Canada warehouses. We ship immediately after order is confirmed.
We prioritize fast and reliable shipping!
For most brands of empty disposable packaging, orders are typically processed and dispatched within 24-48 hours from our local warehouses. Delivery takes 2 to 6 days via UPS, depending on your chosen shipping option.
Due to high demand, if an item is out of stock, we’ll ship it directly from our factory in China to ensure you still receive your order as quickly as possible.
Absolutely! Once your order ships, you’ll receive a tracking number via email, allowing you to monitor the progress of your delivery in real time.
Yes, you can modify or cancel your order within the first 24 hours. After that, processing begins, and changes may not be possible. Contact us as soon as possible to request modifications.
Shipping costs vary based on order size, location, and shipping method. We offer competitive rates and may even provide free shipping on large wholesale orders. Simply send us your Wholesale Inquiry, and we’ll provide a customized shipping quote based on your specific order details.
We offer a no-hassle return policy for defective or damaged products. You can return items within 30 days of delivery. Just contact our support team, and we’ll assist you with the return process.
For safety and hygiene reasons, we cannot accept returns on opened or used disposable carts. However, if the product is damaged or defective upon delivery, we will provide a replacement or refund after reviewing the issue.
If your order arrives damaged or defective, contact us immediately with photos or videos of the issue. We’ll promptly assess the situation and arrange for a replacement or refund.
- About Empty Vape Cartridges
Absolutely! All full ceramic cartridges are fully stocked in large quantities at our U.S. and Canada warehouses, ready for immediate shipment. Certain cartridges may not be available at the time of your inquiry, but we can easily restock them upon your request.
Our empty vape cartridges are always ready for rapid delivery, thanks to our well-stocked local inventory. With cartridges available in both our U.S. and Canada warehouses, we ensure lightning-fast shipping, so you never have to wait long to restock. Whether you’re ordering in bulk or small quantities like sample orders, we’re committed to getting your products to you quickly and efficiently.
Processing and dispatch typically occur within 24 hours from our local warehouses. Delivery takes 2 days or 4-6 days via local UPS, depending on your selected shipping option.
However, for bulk orders exceeding our stock quantities or custom orders with your logo and branding, production typically takes 7-10 days, depending on the customization details. Shipping from our China factory takes approximately 10 business days by air or 45 days by sea.
Yes, we offer expedited shipping options to ensure faster delivery. You can choose from a variety of shipping methods, and we’ll prioritize your order to get it to you as quickly as possible.
If there’s any delay in shipping due to unforeseen circumstances, we will notify you immediately and provide updated tracking information. Our customer support team is always available to help resolve any shipping issues and ensure your order reaches you as soon as possible.
If your order gets lost in transit, please contact us immediately. We will work with the shipping carrier to locate your package or arrange for a replacement order to be sent to you as quickly as possible.
We offer a hassle-free return policy for defective or damaged products. If you receive cartridges that are faulty, you can return them within 30 days of delivery. Our team will assist you with the return process and arrange for replacements or refunds as needed.
- About Custom Packaging
We offer a wide range of custom packaging options for both disposable carts and vape cartridges. From fully branded paper boxes and labels to unique shapes plastic tubes, or mylar bags, we can customize every detail to align with your brand’s vision. Whether you want eco-friendly packaging, child-proof packaging, or creative designs with vibrant colors, we provide a tailored solution to meet your specific needs.
The time frame for custom packaging depends on the complexity of your design and order size. Typically, once the design is finalized, the production of custom packaging takes between 5-10 days. After production, shipping times will vary depending on your location, but we offer fast delivery options, including air freight for urgent orders.
It’s a no but we will send you pictures or videos to confirm the packaging detals. This allows you to see the quality, design, and functionality of the packaging firsthand. We will work closely with you to ensure the sample reflects your specifications, and once approved, we’ll proceed with full production.
Yes, the minimum order quantity (MOQ) for custom packaging typically depends on the type of packaging and the customization required. Our standard MOQ usually starts at around 1,000 units, but we are flexible and can discuss smaller quantities for select products, especially if you’re launching a new brand or testing a new design.
Unfortunately, we do not offer packaging design services due to the complexity of translating your unique ideas without direct communication. To ensure your vision is perfectly executed, we recommend working with your own design team who can fully capture your concept.
While we don’t provide full design services, we can assist with minor adjustments to your existing packaging design.
We offer a wide range of materials for custom packaging, including cardboard, kraft paper, rigid boxes, and eco-friendly options. We can also incorporate special features like UV coatings, matte or gloss finishes, embossing, and foil stamping to make your packaging truly unique. If sustainability is a priority, we can offer recyclable and biodegradable materials that meet your brand’s values.
Yes, you can easily update your packaging design for future orders. Whether you’re refreshing your brand or launching a new product line, we can work with you to make adjustments or create an entirely new design. We keep your original files and specifications on hand, so the process is quick and seamless for reorders or updates.
Custom packaging is an excellent way to enhance your brand recognition and differentiate your products in a crowded market. It helps create a memorable customer experience and can reinforce brand loyalty. Custom packaging also gives you the opportunity to communicate your brand’s message, showcase quality, and make your products stand out on retail shelves. In a competitive industry like vaping, visually appealing and functional packaging is crucial to attracting and retaining customers.
